Doordash 5 minute timer1/1/2024 ![]() On the top right, click on Issue with Order. Open your DoorDash merchant tablet and head over to the Orders section.Ĭlick on the order that requires attention. I think its 3 lines in the upper right corner you hit, then theres an option that says 'customer unavailable' and a 5 minute timer starts automatically when you hit it. For instructions on how to use this feature, follow the steps below: This can help streamline processes and improve task efficiency for staff. When an item is out of stock, you can now offer your customer a refund directly from your DoorDash tablet - there’s no need to pick a substitute or contact support. How do I provide refunds for out-of-stock items on my DoorDash Tablet? Your phone number will be masked and the caller ID on their phone will show up as “DoorDash.” Once you enter your phone number, you will receive a call from DoorDash connecting you to the Customer or Dasher. If theyll expose that they sure as hell expose ours, as seen in OPs post The customer and I were texting each other on our personal numbers. Navigate to the Active Orders tab or Order history tab and tap on Issue with Order at the top right.Ĭhoose either Customer or Dasher to contact on this screen by tapping the phone icon.Īfter you hit the phone icon, you will be prompted to enter your phone number. If the orders are to hand it to customer, and they dont meet you at the door, do you knock and wait a few mins then leave it at the door or do you leave. Completed delivery, customer calls within 5 minutes about missing item with their personal number exposed. In a heavy-bottomed pot, heat the olive oil over medium heat and melt 1 tablespoon of butter. ![]() Transfer to a small bowl and stir the lemon zest to combine. Add the breadcrumbs, and cook, shaking constantly, until they just begin to brown, about 2 minutes. How do I contact a customer or Dasher through my DoorDash restaurant tablet?Īt times, questions arise, and you may need to contact the customer or Dasher during an active order or after the order has been picked up. Season with salt and cook until aromatic, about 30 seconds. Select Adjust Prep Time in the pop-up menu.įrom here, you can choose when the order will be ready for Dasher or customer pickup. To do so, head over to Active Orders or Order History and tap Issue with Order. If an order will take longer than you originally estimated, you can move the pickup time back. Need more time to prepare your order or was your order ready to go sooner than expected? Here’s what to do: How do I adjust pickup time on my DoorDash restaurant tablet? ![]() How do I adjust pickup time on my DoorDash restaurant tablet? How do I contact a customer or Dasher through my DoorDash restaurant tablet? How do I provide refunds for out-of-stock items on my DoorDash Tablet? How do I live chat with support through my DoorDash restaurant tablet? How to block a Dasher on your DoorDash tabletĪ DoorDash Merchant Tablet makes it easy to quickly adjust all existing orders, so you can focus on offering your customers the best experience.
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